# Intranet IA and governance for a global retailer | Dexy

> Discovery, information architecture, usability testing, and governance for a corporate intranet serving 45,000 employees across multiple markets.

Canonical: https://www.dexy.cloud/work/intranet-ia-governance-global-retail

## Intranet IA and governance for a global retailer

- Sector: Retail
- Scale: ~45,000 employees, multiple markets worldwide
- Services: Discovery, research, information architecture, usability testing, governance, content-owner enablement

## Brief

A large worldwide retail business needed a new corporate intranet with strong information architecture, governance, branding, and templates that decentralised content owners and publishers could roll out across markets.

They brought us in for research and discovery, IA planning, card sorting, navigation design, tree testing, and usability testing with interactive prototypes of the site and templates - then to brief technical teams and content owners so the structure could be followed out across the organisation.

## Challenge

- Highly decentralised publishers across many markets
- Need for IA that works at global scale and stays governable
- Branding and templates must travel without losing consistency
- Content owners need ongoing guidance, not a one-off handover

## Approach

Discovery and research, card sorting and tree testing, navigation and IA planning, usability testing on interactive prototypes, then briefing technical teams and content owners - with governance rules, policies, a help centre, and regular drop-in training.

## Impact

- IA and templates ready for multi-market rollout
- Governance and policies that maintain consistency over time
- Content owners help centre plus regular drop-in training
- Technical and publishing teams briefed to follow the assets out across the business

Related: [/topics/intranet-discovery-and-ia](/topics/intranet-discovery-and-ia) | [/work](/work)

## FAQ

### Did you build the intranet or only the IA?

We ran discovery, research, and information architecture - including card sorting, tree testing, and usability testing on interactive prototypes - then briefed technical teams and content owners to roll out branding, templates, and structure across the business.

### How do you support decentralised publishers?

Through clear IA, branded templates, governance rules and policies, a content owners help centre, and regular drop-in training so markets stay consistent without centralising every update.

### Is this only for retail?

No. The same discovery and IA methods apply wherever large, multi-market organisations need a governed intranet. See Discovery & IA.