# How we work - discovery, IA, design & build | Dexy

> Twenty-five years building SharePoint intranets and knowledge platforms. Discovery workshops, information architecture, UX research, and build on Microsoft 365.

Canonical: https://www.dexy.cloud/about

## How we work

Twenty-five years building SharePoint intranets, knowledge platforms, and digital workplace experiences for knowledge-intensive organizations - from large enterprise programs to focused fixed-scope builds.

We combine discovery and information architecture with visual design and build - so employees get tools they can actually use, not another corporate portal they ignore.

## What makes Dexy different

Most SharePoint work stops at configuration. We treat intranets and knowledge platforms as designed employee experiences:

- Discovery and research - workshops, interviews, and task scenarios with real staff
- Information architecture - navigation, content types, metadata, and findability before build
- UX and visual design - on-brand layouts that match the quality of your external presence
- Prototyping - working pages in SharePoint when validation beats slides
- Build and handover - in your tenant; you own the outcome
- Adoption-minded - built for comms, HR, and business users - not only IT

We hide SPFx and platform mechanics from business buyers. IT gets the detail when they need it.

## Experience

- Tenure: 25 years of SharePoint intranet experience (since 2001)
- Programmes: Intranet redesign, knowledge platforms, Viva Engage rollout, digital workplace strategy
- Clients: Enterprise and mid-market organizations where findability, brand, and adoption matter
- Platform: Microsoft 365, SharePoint Online, employee-facing search and knowledge patterns

Sector examples: [/work](/work) and [Sectors](/sectors).

## Our process

Discover → Plan IA → Design → Prototype → Build → Launch → Support (optional)

## Services

- [Intranet design & build](/services/intranet-design-and-build)
- [Viva Engage rollout](/services/viva-engage-rollout)
- [Digital workplace strategy & AI](/services/digital-workplace-strategy-and-ai)

## FAQ

### Do you only do visual design?

No. Design sits on top of discovery, IA, and UX thinking. Visual polish is just the icing on the cake.

### Do you run discovery workshops?

Yes - see Intranet discovery & IA.

### Fixed fee or time and materials?

Intranet build is a fixed fee, quoted after a scoping call before work starts. Strategy and discovery: bounded engagements; larger programs proposal-led.